Twice in the last two weeks I've had to deal with people at a customer service hotline. Both times it was because of something that had to do with a bill of sorts. Both times I've had to turn on my "firm" voice, and both times, nothing got done without me having to throw a threat out there or ask for a supervisor.
My issue is this...why can't they just give me what they can give me without it resorting to my having to throw a fit, and WHY for the love of all that is Holy, can't they admit when they make a mistake and take the responsibility for it? You know that if it was a mistake that was made by the customer there wouldn't be negotiations or percentages for clearing the mistake. There would be a bottom line of "you pay or you no get"...duh. I just wish that just once someone would have their ducks in a row, I wish that big businesses would understand how the consumer actually feels instead of how much it's costing them. (my mom always used to say, wish in one hand and spit in the other and see which fills up first). I think they'd make more money that way in the long run. It's like people always say...kill them with kindness.
For the record, I'll never reccomened anyone ever use Turbo Tax, nor am I overly thrilled with the latest shananagans from Sprint. Just had to throw that out there...I can't be the bigger person...I've tried.
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